Click the questions below to view the answer for each.
 | Where are you located? |
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| We are located at 4527 Jessup Grove Road, Greensboro, NC 27410. |
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| When are you open? |
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| Our regular business hours are Monday – Thursday, 8:00 AM – 4:30 PM, and Friday 8:00 AM - 2:00 PM with the exception of major holidays. |
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| Are you accepting new patients? |
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| Yes, all of our providers are accepting new patients. The wait time for our providers varies. |
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| What insurance do you participate with? |
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| At this time, we participate with most major insurers in NC. This includes BlueCross BlueShield, Aetna, Cigna, United Healthcare, Coventry and Medicare. If you are unsure if we are a participating provider for you, please call Dermatology Specialists or consult your insurance provider handbook or online resource. |
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| Do you accept Medicaid? |
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| No, we are unable to accept Medicaid. |
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| What does a dermatologist do? |
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| Your dermatologist is a specialist of the skin. We care for acne, skin cancer, warts, moles, and diagnose and treat numerous rashes. We are also specialists in cosmetic dermatology. We offer neurotoxins such as Botox and Xeomin as well as hyaluronic acid fillers such as Juvederm and Belotero. Please follow the link to the American Academy of Dermatology, www.aad.org, and the American Society for Dermatologic Surgery, www.asds.net, to learn more about everything your dermatologist can assist you with. |
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| What is a Physician Assistant (PA-C)? |
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| A Physician Assistant is a medical professional who has completed a four year Bachelor’s degree and then attended an advanced training program, most often resulting in a Master’s degree. During that program, he or she learns all different aspects of medicine and after school decides which type of medical practice to work in. Our PA-C has been trained in dermatology by all of our physicians and is a trusted part of our patient care team. |
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| What does an esthetician do? |
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| Our licensed esthetician, Jamie Schleuning, is knowledgeable about skin care and procedures that enhance the health and beauty of the skin. She evaluates the skin and recommends high quality cosmeceutical products, individually chosen for each patient. She also performs aromatherapy peels, chemical peels, acne peels as well as intense pulsed light (IPL) therapy. IPL is a light device used to cosmetically improve redness and lentigenes (dark spots) of the face, neck, chest, arms, and hands. Jamie has been with us since 2005 and is a valuable resource for all of your cosmetic questions. |
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| What do I do if I have a skin emergency and the office is closed? |
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| If you are a patient of our practice, call the Dermatology Specialists’ main phone number: 336-632-9272. This will direct you to the provider on call. The on-call provider should only be contacted for emergencies that cannot wait for regular business hours. If you cannot reach the on-call provider and still have an urgent medical problem that cannot wait until regular business hours, please go to the nearest Urgent Care or Emergency Room. If you are unable to drive and have an emergency, please call 911. The on-call provider should not be contacted to cancel or schedule appointments or refill prescriptions. If you are not a current patient of our office, the on-call provider will not assist you. |
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| How do I get my prescriptions refilled? |
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| Please contact your pharmacy directly to request your refill. The pharmacy will initiate an electronic request. Please allow 24-48 business hours to process refill requests. If you have not been seen in our office within the past 12 months, you may need to schedule an office visit before your prescription can be refilled. |
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| How can I cancel my appointment? |
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| Please call the office during normal business hours to cancel your appointment. The cancellation policy requires 24 hours notice so that your appointment spot may be filled. Failure to cancel your appointment in a timely manner will result in a $25 fee for medical appointments and a $50 fee for surgical or cosmetic procedure appointments. |
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| Do I have to pay my co-pay at my visit? |
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| Yes. You are responsible for your co-pay at check-in. In addition, if any procedures are performed during your visit, you will be responsible for your deductible at the time of service. All cosmetic charges must be paid at the time of service. New Patients will be expected to pay $25.00 when scheduling an appointment. When you come to your appointment, the $25 will be applied to any charges owed. If you no show, the $25 is non-refundable. |
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| What is a deductible/co-insurance? |
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| Your deductible or co-insurance is the part of your medical charges that you must satisfy before your insurance begins paying your medical claims. Coinsurance is the percentage you pay after you have met your deductible. So, if you have a $500 deductible and 20% coinsurance, you pay 100% of the insurance rate until your deductible is met and once it is, you only pay 20%.
Recently, most plans have begun to include a deductible or co-insurance. If your plan includes a deductible or co-insurance that you have not met and you have a procedure performed on the day of your visit to our office, you must be prepared to pay your deductible/co-insurance at the time of service. We do our best to verify patients’ insurance benefits; however, it is the responsibility of the patient to know the rules of his/her insurance plan. If you do not know if you have a deductible/co-insurance, you should contact your insurance company |
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